Flexible ticket types
Create up to seven ticket types with their own questions, categories, support roles and welcome messages.
Built for communities that care
Discord support,
without the chaos.
Helprio turns scattered requests into a private, organized support flow. Flexible ticket types, thoughtful automation and a setup that actually feels simple.
Need help right now?Open a support ticket in our DiscordOpen ticket →✓ No credit card✓ English & Estonia✓ Generous free access
H
HelprioAPP
Online🛠️ Technical support • Ticket #0042
Hello, @Alex! Tell us what happened and we’ll help.
Status Waiting
Opened by@Alex
Support@Support
What do you need help with?The bot stops responding after setup.
🔔 Smart reminders
✓ Ticket claimed
ONE BOT. A COMPLETE SUPPORT WORKFLOW.
Private ticketsCustom panelsTeam controlsTranscriptsFeedback
Everything in its placePowerful enough for your team.
Powerful enough for your team.
Simple enough for everyone.
Give your community a polished way to ask for help—and your team the tools to answer well.
A calmer support flow
Claim, transfer, rename, close and reopen tickets from one clear dashboard—without messy commands.
Private by default
Only the requester and the right support roles can see each ticket. Per-type access keeps teams focused.
Useful transcripts
Save an HTML transcript and ticket details automatically before a channel is permanently removed.
Feedback that helps
Collect a rating and optional comment after support, then send the result to a channel you choose.
Smart reminders
Nudge support when a ticket waits too long and remind the claimed agent when a reply is overdue.
From setup to solvedA better support system
A better support system
in three clear steps.
Set it up
Choose channels, roles, ticket limits and language from an interactive setup center.
Make it yours
Customize ticket types, questions, colors, banner, text and button or menu layout.
Support clearly
Your team gets organized controls, reminders, audit logs and helpful context.
A real control center
Configure it inside Discord.
No confusing dashboard and no IDs to memorize. Select channels, roles and categories directly, preview your panel, then publish it.
- Interactive
/settingscenter - Per-type categories and up to 10 extra roles
- Buttons or dropdown menu layout
- Estonian and English included
HHelprio settings
Manage ticket types, panel design, channels, roles and limits.
Free during early access
Useful first. Premium later.
Helprio is being built with a simple promise: the free version should feel complete. Start, learn what fits your community and help shape what comes next.
✓ Multiple ticket types✓ Questions & transcripts✓ Team tools & reminders✓ Feedback collection
Good to know
Frequently asked questions.
Is Helprio free?
Yes. Helprio is free during early access, with a generous core experience planned to remain available as the product grows.
Do I need a separate website dashboard?
No. Server owners can configure Helprio directly inside Discord through the interactive settings center.
Can different ticket types use different teams?
Yes. Each type can use its own open and closed category, primary support role and additional roles.
What happens when a ticket is deleted?
Helprio can create an HTML transcript, send the ticket summary to your chosen log channel and then permanently remove the channel.
Give every request
a clear way forward.
Add Helprio to your server, or join our community for setup help and support.
helprio.eu • Support, simplified.